Maple Paw Photography Ltd. respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in connection with our pet-photography services in Canada. This Privacy Policy explains how we handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
1. Introduction and company information
This Privacy Policy applies to personal information collected by Maple Paw Photography Ltd. in the course of providing pet-photography services, including studio sessions, on-location sessions, portrait packages, digital image delivery, customer communications, marketing, and website interactions.
Maple Paw Photography Ltd.
Unit 204, 2206 Hanselman Avenue
Saskatoon, SK S7L 4R6
Canada
Email: [email protected]
Phone: +1 (306) 784-2956
2. Data collection and processing
We may collect, use, and process the following categories of personal information, depending on your interactions with us:
- Contact details: name, email address, telephone number, mailing address, and other communication details.
- Booking and transaction information: appointment details, service selections, payment-related records, invoices, and purchase history.
- Pet-related information: pet names, breed, age, appearance, temperament, special handling instructions, and other information relevant to the photography session.
- Image and media data: photographs, video clips, session files, and related creative content, which may include identifiable images of clients and/or their pets.
- Communication records: emails, text messages, consultation notes, feedback, reviews, and customer support correspondence.
- Technical and website data: IP address, browser type, device identifiers, cookies, analytics data, and similar online activity data when you visit our website.
- Marketing preferences: consent choices, newsletter subscriptions, and communication preferences.
We generally collect personal information directly from you, but we may also receive information from third parties where appropriate and permitted by law, such as payment processors, online booking systems, referral partners, or social media platforms if you interact with us through those services.
3. Purpose of data processing
We process personal information for the following purposes:
- to provide photography services and manage bookings;
- to communicate with you before, during, and after a session;
- to prepare, edit, deliver, and archive photographs and related products;
- to process payments, issue receipts, and maintain financial records;
- to personalize sessions based on pet-specific needs and preferences;
- to respond to inquiries, complaints, or service requests;
- to send administrative messages, service updates, and, where permitted, marketing communications;
- to improve our services, website, workflow, and customer experience;
- to maintain security, prevent fraud, and protect our business and clients;
- to comply with legal, tax, accounting, and regulatory obligations;
- to enforce our agreements and establish, exercise, or defend legal claims.
4. Legal basis for processing
Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we rely on consent where required or appropriate. Our processing may be based on one or more of the following grounds:
- Consent: where you have given express or implied consent, including for photography services, marketing communications, and certain website cookies or analytics.
- Performance of services: where processing is necessary to provide the services you requested, manage bookings, and deliver products or files.
- Legal obligations: where processing is required to comply with applicable laws, tax rules, recordkeeping obligations, or lawful requests.
- Legitimate interests / reasonable purposes: where permitted by law, including to secure our systems, detect fraud, improve our operations, and manage business administration.
Where personal information is used for a purpose not directly related to the original purpose of collection, we will seek consent or rely on another lawful basis as permitted under applicable law.
5. Data sharing and third parties
We do not sell your personal information. We may share personal information with trusted third parties only as needed for legitimate business purposes, including:
- Service providers: booking platforms, payment processors, email service providers, cloud storage providers, website hosting providers, editing software vendors, and IT support providers.
- Professional advisors: accountants, legal counsel, insurers, and other advisors who require the information to provide services to us.
- Delivery and print partners: labs, printers, album manufacturers, and courier or delivery services when products are ordered or delivered.
- Marketing and analytics tools: providers that help us measure website performance, manage communications, or improve our services.
- Authorities and others: government bodies, law enforcement, regulators, or courts where required or permitted by law.
We require third parties to handle personal information with appropriate confidentiality and security safeguards consistent with the nature of the information and the services they provide.
6. Data transfer to third countries
Some of our service providers may process or store personal information outside Canada, including in the United States or other countries where privacy laws may differ from those in Canada. When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to foreign courts, law enforcement, or national security authorities.
We take reasonable steps to ensure that such transfers are subject to appropriate contractual, technical, and organizational safeguards. By using our services or providing personal information to us, you acknowledge that your information may be processed outside of Canada in connection with the services we use.
7. Storage duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and contractual obligations, to resolve disputes, and to enforce our agreements.
- Booking and customer records: retained for a period reasonably necessary for accounting, client service, and business administration.
- Photographic files and deliverables: retained for the period required to provide services and, where applicable, for backup and re-order purposes.
- Financial and tax records: retained for the period required by applicable law.
- Marketing data: retained until you unsubscribe, withdraw consent, or we no longer need the data.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights
Subject to legal and contractual restrictions, you have the following rights regarding your personal information:
- Access: you may request access to the personal information we hold about you.
- Rectification: you may request correction of inaccurate or incomplete personal information.
- Erasure: you may request deletion of personal information in certain circumstances, subject to legal retention requirements.
- Restriction: you may request that we limit the processing of certain information in appropriate circumstances.
- Data portability: where applicable, you may request a copy of certain personal information in a structured, commonly used format.
- Objection: you may object to certain processing activities, including some forms of direct marketing.
To make a request, please contact us using the details provided below. We may need to verify your identity before fulfilling a request. If we cannot comply with your request, we will explain the reasons, subject to legal limitations.
9. Withdrawal of consent
Where our processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent for certain information may limit our ability to provide some services, such as booking a session, delivering edited images, or sending marketing messages. If you withdraw marketing consent, we will stop sending promotional communications, but you may still receive service-related messages.
10. Right to complain
If you believe we have handled your personal information in a manner that does not comply with applicable privacy laws, we encourage you to contact us first so we can address your concern.
You may also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator, depending on the circumstances and jurisdiction.
We will investigate privacy complaints and respond within a reasonable timeframe.
11. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include access controls, password protection, secure storage, encryption where appropriate, limited employee access, and vendor oversight.
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to reduce risks and respond appropriately to any suspected privacy incident or data breach in accordance with applicable law.
12. Contact information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Maple Paw Photography Ltd.
Unit 204, 2206 Hanselman Avenue
Saskatoon, SK S7L 4R6
Canada
Email: [email protected]
Phone: +1 (306) 784-2956
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. Any revised version will be posted with an updated effective date where appropriate.
Your continued use of our services after changes are posted means you accept the updated Privacy Policy to the extent permitted by law. We encourage you to review this page periodically.
Effective date: September 23, 2026